Privacy policy
# PRIVACY POLICY
Madtrips, operated by **Durvankur Holidays** (“Madtrips”, “Company”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, process, store, share and protect your personal data when you visit our website, submit an enquiry, interact with our advertisements, communicate with us, or book and participate in our group tours, weekend getaways, treks and other travel experiences.
This Privacy Policy is intended to provide transparency regarding our data practices and is designed with reference to applicable Indian data-protection requirements, including the Information Technology Act, 2000, applicable rules thereunder, the Digital Personal Data Protection Act, 2023 (“DPDP Act”), and applicable rules and regulations, as and when they become applicable.
By using our website or voluntarily providing personal information to Madtrips, you acknowledge that you have read and understood this Privacy Policy.
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# 1. INFORMATION WE COLLECT
We collect information that is reasonably necessary to provide our travel services, communicate with you, process bookings, comply with legal requirements, maintain safety and operate our website and marketing activities.
### 1.1 Identity & Contact Information
Depending on the service you request, we may collect:
* Full name
* Date of birth or age
* Gender, where required for travel arrangements
* Email address
* Mobile/WhatsApp number
* Residential city or address
* Travel preferences
* Preferred destination or trip
* Number of travellers
* Travel dates
* Information submitted through enquiry or booking forms
### 1.2 Emergency Contact Information
For certain tours, treks and adventure trips, we may collect:
* Emergency contact's name
* Relationship with the traveller
* Emergency contact number
* Other information reasonably necessary for emergency assistance
This information may be used only for legitimate travel, safety and emergency-response purposes.
### 1.3 Government Identification and Travel Documents
For certain domestic or international trips, we may require government-issued identification or travel documents, including where applicable:
* Aadhaar
* Voter ID
* Passport
* Visa
* Other government-issued identification or travel documentation
Such information may be required for:
* Travel bookings
* Forest or wildlife permits
* Border check-post requirements
* Transit manifests
* Immigration or visa requirements
* Hotel or accommodation requirements
* Other legally required travel documentation
We will seek only the information reasonably necessary for the relevant travel purpose.
### 1.4 Health and Medical Information
For certain adventure expeditions, high-altitude treks or other activities where health and safety information is reasonably required, we may collect information such as:
* Pre-existing medical conditions voluntarily disclosed by you
* Allergies
* Fitness declarations
* Physician fitness certificates
* Other safety-related medical information
Such information is used for legitimate safety, emergency-response and trip-management purposes.
**Madtrips does not use health or medical information for advertising or targeted marketing purposes.**
### 1.5 Payment and Transaction Information
We may collect:
* Transaction ID
* Payment amount
* Payment date and time
* Payment mode
* Booking/payment status
Payments may be processed through third-party payment gateways.
Madtrips does not intentionally store complete debit/credit card numbers, CVV numbers, banking passwords, UPI PINs or similar payment credentials on its own systems.
### 1.6 Trip Media
During trips, Madtrips or its authorised tour captains, photographers or crew may capture:
* Photographs
* Videos
* Group photographs
* Candid travel footage
* Drone footage, where legally permitted
Such media may be used for documentation, community content and promotional purposes, subject to applicable law and our applicable consent/notice practices.
If you have concerns regarding the use of identifiable trip media featuring you, you may contact us using the details provided below.
### 1.7 Technical and Website Usage Information
When you visit our website, we may automatically collect certain technical information, including:
* IP address
* Device type
* Browser type
* Operating system
* Browser settings
* Pages visited
* Website interactions
* Approximate usage information
* Date and time of access
* Referring website or advertising source
* Cookie and similar technology information
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# 2. HOW WE USE YOUR INFORMATION
Madtrips may use your personal information for the following purposes:
### A. Reservations and Travel Services
To:
* Process enquiries
* Make travel reservations
* Arrange transportation
* Reserve hotels, hostels and campsites
* Arrange activities and experiences
* Issue booking confirmations and vouchers
* Prepare itineraries
* Manage trip participation
### B. Statutory and Legal Requirements
To provide information to:
* Forest departments
* Wildlife authorities
* Police or law-enforcement authorities
* Border authorities
* Immigration authorities
* Other government or regulatory authorities
where such disclosure is required for permits, travel, safety or legal compliance.
### C. Safety and Emergency Response
To:
* Contact emergency contacts
* Coordinate first aid
* Coordinate medical assistance
* Liaise with doctors, hospitals or rescue teams
* Arrange emergency transportation or evacuation
* Take reasonable steps to protect traveller safety
### D. Communication
To send:
* Itineraries
* Packing guides
* Departure information
* Trip reminders
* Booking confirmations
* Payment receipts
* Schedule changes
* Important travel information
* Customer-service communications
### E. Marketing and Promotions
Where permitted by applicable law and where appropriate consent or other lawful basis exists, we may use contact information to communicate:
* New trips
* Upcoming departures
* Offers
* Travel experiences
* Special events
* Destination updates
* Madtrips announcements
You may opt out of promotional communications at any time.
### F. Website and Advertising Measurement
We may use technical and interaction information to:
* Measure website performance
* Understand how visitors use our website
* Measure advertising effectiveness
* Measure conversions
* Understand which campaigns generate enquiries
* Improve our website
* Improve our advertising
* Create or measure advertising audiences where permitted
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# 3. META PLATFORMS AND ADVERTISING TECHNOLOGIES
Madtrips may advertise on platforms operated by **Meta Platforms, Inc. and its affiliates**, including Facebook and Instagram.
Our website may use Meta advertising and measurement technologies such as:
* Meta Pixel
* Meta Conversions API, where implemented
* Meta Lead Ads
* Meta advertising cookies or similar technologies
* Other Meta business tools used for measurement, advertising or remarketing
These technologies may allow Madtrips and Meta to receive information relating to interactions with our website or advertisements, such as website visits, page views, enquiry events, booking-related events or other events configured by Madtrips.
We may use these technologies to:
* Measure advertising performance
* Understand conversions
* Improve our advertising campaigns
* Build or use advertising audiences
* Conduct remarketing
* Understand how users interact with our website after viewing or engaging with Madtrips advertisements
* Promote Madtrips travel experiences to potentially interested audiences
The specific information processed depends on the Meta tools and technical configuration implemented on our website.
Meta may process information it receives according to its own terms and policies.
Madtrips does not control Meta's independent processing of information after it is received by Meta.
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# 4. IMPORTANT: SENSITIVE TRAVEL INFORMATION AND META
Madtrips may collect certain information that is particularly sensitive or confidential for travel operations, such as:
* Passport information
* Government identification documents
* Visa information
* Medical information
* Health declarations
* Emergency contact information
* Payment credentials
**Madtrips does not intentionally send medical information, health information, passport copies, government identification documents, UPI PINs, card security information or similar sensitive travel information to Meta advertising tools for advertising or remarketing purposes.**
Such information is collected separately where required for legitimate travel, safety, legal or operational purposes.
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# 5. META LEAD ADS
Madtrips may use Lead Ads on Facebook and Instagram.
When you submit information through a Madtrips Lead Ad, the information you provide may be shared with Madtrips for the purpose stated in the relevant lead form.
Information may include:
* Name
* Phone number
* Email address
* Preferred destination
* Preferred travel date
* Number of travellers
* Other information specifically requested in the lead form
Madtrips may use this information to:
* Contact you regarding your enquiry
* Understand your travel requirements
* Share trip information
* Provide pricing or quotations
* Follow up on your enquiry
* Assist with booking
The processing of information by Meta is also subject to Meta's applicable policies and privacy practices.
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# 6. COOKIES AND TRACKING TECHNOLOGIES
Madtrips may use:
* Essential cookies
* Functional cookies
* Analytics cookies
* Advertising cookies
* Pixels
* Tags
* Similar tracking technologies
These technologies may be used to:
* Enable website functionality
* Remember preferences
* Analyse website traffic
* Measure advertising performance
* Measure conversions
* Understand visitor behaviour
* Support remarketing and advertising
Where applicable, you may control or disable cookies through your browser or device settings.
Disabling certain cookies may affect some website functionality.
Where consent is legally required for non-essential cookies or similar technologies, Madtrips will provide an appropriate mechanism for obtaining and managing such consent.
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# 7. DATA SHARING AND THIRD-PARTY DISCLOSURE
**Madtrips does not sell, rent or trade your personal information as a standalone commercial product.**
We may share relevant information where reasonably necessary with:
### Independent Travel Service Providers
Including:
* Transport operators
* Drivers
* Hotels
* Hostels
* Campsite operators
* Local trek guides
* Activity providers
* Tour operators
* Travel partners
Information is shared only to the extent reasonably necessary to execute your itinerary.
### Government and Regulatory Authorities
Where required for:
* Travel permits
* Forest permissions
* Wildlife permissions
* Border requirements
* Immigration
* Law enforcement
* Legal compliance
* Traveller safety
### Payment and Technology Providers
Including:
* Payment gateways
* Payment aggregators
* Website hosting providers
* Cloud storage providers
* CRM systems
* Transactional communication providers
* Customer-support platforms
* Analytics providers
* Advertising platforms
### Medical and Emergency Service Providers
Where reasonably necessary during an emergency, information may be shared with:
* Doctors
* Hospitals
* Medical professionals
* Rescue teams
* Emergency service providers
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# 8. INTERNATIONAL DATA TRANSFERS
Certain travel services may require personal information to be shared with organisations located outside India.
This may occur when arranging:
* International flights
* International accommodation
* Visa processing
* Overseas activities
* International transportation
* Travel insurance
* Other international travel services
Such sharing may be necessary to provide the requested travel service or comply with applicable travel, immigration or legal requirements.
Where required, Madtrips will take reasonable measures in accordance with applicable law.
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# 9. DATA SECURITY
Madtrips takes reasonable technical and organisational measures to protect personal information against:
* Unauthorised access
* Unauthorised disclosure
* Loss
* Misuse
* Alteration
* Destruction
Security measures may include appropriate access controls, secure hosting and encryption technologies where appropriate.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
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# 10. DATA RETENTION
Madtrips retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
* Completing your trip
* Managing bookings
* Providing customer support
* Maintaining accounting and financial records
* Meeting tax and statutory requirements
* Meeting permit or regulatory requirements
* Resolving disputes
* Processing insurance claims
* Preventing fraud or misuse
* Establishing or defending legal claims
Medical forms and similar safety-related information may be deleted after the relevant tour is completed unless retention is reasonably required for an active insurance claim, legal requirement, dispute or other legitimate purpose.
When information is no longer reasonably required, Madtrips may delete, anonymise or securely dispose of it, subject to applicable legal requirements.
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# 11. MARKETING COMMUNICATIONS
Madtrips may contact you through:
* Phone
* WhatsApp
* SMS
* Email
* Other communication channels
for enquiry, booking, service and travel-related purposes.
Where permitted, Madtrips may also send promotional communications about travel experiences, offers and upcoming trips.
You may opt out of promotional communications at any time by:
* Using the unsubscribe option provided in an email or message, where available; or
* Contacting us using the details provided in this Privacy Policy.
Opting out of marketing communications will not prevent us from sending essential communications relating to an existing booking or transaction.
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# 12. TRIP PHOTOS, VIDEOS AND PROMOTIONAL CONTENT
Madtrips may capture photographs and videos during trips for documentation and community or promotional content.
Where appropriate, we may use such content on:
* Madtrips social media pages
* Website
* Advertisements
* Promotional campaigns
* Marketing materials
If you do not wish to have identifiable photographs or videos featuring you used for promotional purposes, you may contact us with your request.
Madtrips will consider such requests subject to applicable law, the circumstances in which the media was captured, and legitimate operational or legal requirements.
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# 13. YOUR PRIVACY RIGHTS AND CHOICES
Subject to applicable law, you may have rights relating to your personal information, including:
### Access
Request information about personal data processed by Madtrips.
### Correction
Request correction of inaccurate or incomplete personal information.
### Erasure
Request deletion of personal information where it is no longer required and where deletion is legally permissible.
### Withdrawal of Consent
Where processing is based on consent, you may withdraw your consent.
Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal and may not affect processing that Madtrips is legally required or otherwise authorised to continue.
### Marketing Opt-Out
You may opt out of promotional communications at any time.
### Grievance
You may raise a concern regarding the processing or handling of your personal information.
To exercise applicable rights, please contact Madtrips using the contact details below.
We may need to verify your identity before processing certain requests.
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# 14. CHILDREN'S PRIVACY
Madtrips does not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
Where a minor participates in a trip, relevant information may be collected from or through the minor's parent, guardian or authorised representative where necessary to provide the travel service or ensure safety.
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# 15. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites or services, including:
* Payment platforms
* Travel partners
* Booking platforms
* Social media platforms
* Hotels
* Airlines
* Other travel service providers
Madtrips is not responsible for the privacy practices of third-party websites or platforms.
We recommend reviewing their respective privacy policies before providing personal information.
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# 16. YOUR RESPONSIBILITY
When submitting personal information to Madtrips, you should ensure that the information provided is accurate and up to date.
Where you provide information relating to another traveller or emergency contact, you should have the appropriate authority or permission to provide that information where required by applicable law.
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# 17. CHANGES TO THIS PRIVACY POLICY
Madtrips may update this Privacy Policy from time to time to reflect changes in:
* Our services
* Website functionality
* Advertising technologies
* Data-processing practices
* Applicable laws and regulations
* Business operations
The latest version will be published on this page with the revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
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# 18. GRIEVANCE REDRESSAL AND CONTACT
For privacy requests, data corrections, consent-related requests or grievances, please contact:
**Legal Entity:** Madtrips / Durvankur Holidays
**Address:**
Durvankur Holidays,
203, Second Floor, Parksyde House,
Plot No. 40, Yevlekar Colony,
Opposite Chala Mandali Cafe,
Krishi Nagar, Nashik,
Maharashtra – 422005
**Email:** [manas@madtrips.in](mailto:manas@madtrips.in)
**Phone:** +91 9272498109
**Grievance Response:** Madtrips aims to acknowledge privacy-related grievances within 48 hours and endeavour to resolve them within 30 days, subject to the nature and complexity of the request and applicable law.
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# 19. CONSENT
Where Madtrips relies on consent for processing personal information, consent will be requested through an appropriate mechanism and for specified purposes.
You may withdraw consent where applicable.
For website forms and enquiry forms, Madtrips may provide an appropriate consent/acknowledgement statement linking to this Privacy Policy.
**By submitting an enquiry or booking form, you acknowledge that you have read this Privacy Policy and understand how Madtrips may process your personal information for the purposes described above.**
Where separate consent is required for promotional communications, cookies, advertising or other purposes, such consent may be requested separately.
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## MADTRIPS
**It's time to go Mad!**
Your journey starts with us. We are committed to handling your personal information responsibly while helping you discover your next adventure.